Verifying your Betti account means uploading the documents the casino asks for and waiting for confirmation, as the steps above show. Betti requires verification, so treat it as part of setting up the account rather than something to leave until you want to cash out.
Before you start, have a photo ID and proof of your address to hand, since casinos commonly ask for these. Make sure the name and address match what you entered when you registered. If you cannot get into your account at all, sort out logging in first.
What happens when you verify your account
Betti asks for identity checks (KYC) before it will confirm your account. In practice you upload copies of documents, the casino reviews them, and you wait for the result. The steps above also say to wait for confirmation before you request a withdrawal, so it makes sense to finish verification before you plan to cash out. The withdrawals guide covers that stage, and the deposits guide covers paying in.
Upload the documents Betti asks for rather than choosing your own. Each one should be a complete, sharp image or scan: all four corners visible, no glare, nothing covered by your thumb, and the text readable. A document that is cropped, blurred or out of date is the most common reason for a second request.
Names matter. The name on your ID, your account and your payment method should be the same. If you use a card or e-wallet that is registered to someone else, expect questions, and do not try to get around them.
Licence: what the usual UK checks mean here
Betti does not hold a licence from the UK Gambling Commission. UK-licensed operators must verify age and identity before a customer can deposit or play, and must offer deposit limits, time-outs and self-exclusion through GAMSTOP. Those duties do not cover Betti. It holds a licence from the Curaçao Gaming Authority instead.
You can look up any operator on the UK Gambling Commission register. For the wider picture, see whether Betti is legit and safe. Because verification means sending personal documents, think about that before you upload anything. Our privacy policy covers what this site does with data, not what Betti does.
18+ · T&Cs apply
Common problems and what to do
A document is rejected. Read the reason given, then send a fresh copy that fixes it. The usual causes are a cut-off edge, a blurred photo, an expired document, or details that do not match your account. Do not edit or alter an image. If the details on your account contain a mistake, tell support before you upload again.
You are unsure which document to send. Do not guess. Ask support which document it needs for the check you were asked to complete, and send that one.
Verification seems to be taking a long time. Check that you finished every upload the casino asked for, since one missing document can hold up the whole check. If everything is uploaded and you still have no confirmation, contact support and quote the date and the documents you sent.
**You cannot find the verification section.If the section is still missing, ask support where to upload your documents. If the problem is the login itself, the login guide covers it.
A withdrawal is held up. Confirm that your verification is finished before you assume anything else is wrong, then ask support what is outstanding. Do not request the same withdrawal several times.
Contacting support
Betti has live chat, available 24/7 (live chat), and email. Live chat suits quick questions such as which document to send. Email suits cases where you want to attach screenshots or set out a longer history. Give your username, the document type and what the casino told you, and keep a copy of the conversation. You can also read our contact page for how to reach this site.
Keeping your account and documents safe
Do not email scans to an address you found in a message, and do not send documents to anyone who contacts you first, even if they claim to be from Betti. Our site has no login or upload form, so nothing you send here reaches the casino.
Use a password you use nowhere else, and never share it with support. Support has no need for it. If you suspect someone else has seen it, change it at once.
Keep your documents ready in a folder on your own device, and delete spare copies from shared devices or cloud folders you no longer use. This saves time if the casino asks for a fresh copy.
Decide your own deposit limit before you pay in, and use your bank's spending controls if it offers them. Betti sits outside GAMSTOP, so a limit you set yourself matters more. GAMSTOP only blocks UK-licensed sites, and GamCare is there if gambling stops feeling like entertainment. You can find more in our safer gambling guide.