To make a Betti withdrawal, log in, make sure your account is verified, open the cashier and request a payout to a method that supports withdrawals. The steps above show the order. This page explains what sits behind them and what to do if a payout does not arrive.
Before you start, have three things ready. The first is a verified account, with your identity documents to hand in case they are asked for. The second is a withdrawal method that pays out: Visa, bank transfer and crypto are the ones shown as available. The third is a balance of at least £85, because that is the smallest amount you can request.
The processing time is 24–48 hours. The table above gives the full limits, so this page does not repeat them line by line.
What happens between your request and the payout
Three things shape a withdrawal: your account status, the method you choose and the limits.
Account checks
Betti requires identity verification, and withdrawals need those checks. In practice that means a photo ID and proof of address, and the name on the account has to match the name on the documents. Complete this before you request a payout rather than after. The verification guide lists the documents and how to submit them.
One point about the licence belongs here. Betti does not hold a UK Gambling Commission licence; its licence comes from the Curaçao Gaming Authority. The duties that apply to UK-licensed operators, and GAMSTOP self-exclusion, do not cover Betti. You can look up any operator on the Gambling Commission register, and the legitimacy review sets out what this means for you.
Methods
Withdrawals can go to Visa, bank transfer and crypto. Other methods in the table may accept deposits but are not shown as withdrawal options, so do not plan on paying out to them. If you deposited with one of those, expect to choose a different route for the payout.
Use a method that is in your own name. A card, bank account or crypto wallet that belongs to someone else is a common cause of a payout being held up. If you use a card, it should be a debit card. Credit cards are banned for gambling in Great Britain.
Limits and timing
The minimum is £85. The maximums are £1,650 per day, £4,975 per week, £12,450 per month. These caps apply across a day, a week and a month, so a large balance may need more than one request spread over several days.
The processing time of 24–48 hours describes how long Betti takes to handle the payout. Your bank or wallet provider may take additional time to show the money, and that part is outside Betti's control.
Contacting support
Live chat is available, and so is email. Support hours are 24/7 (live chat). The contact page lists the channels.
18+ · T&Cs apply
If a withdrawal does not go through
Most withdrawal problems come down to a handful of causes. Work through them in this order.
The request is refused or the option is missing
Check the amount first. It must be at least £85, and it must fit within the daily, weekly and monthly caps. Then check the method: a method that is not available for withdrawals will not appear as a payout choice. If everything looks right and the option is still missing, the account may not yet be verified, so check that next.
A document is rejected
Rejected documents are usually down to image quality or a mismatch. Common causes are a blurred or cropped photo, a corner cut off, an expired ID, or an address document that does not show your full name. Retake the photo in good light with all four edges visible, and make sure the name matches your account exactly. If the same document is rejected twice, ask support what is wrong before you send it a third time.
Do not try to get round the checks with documents that are not yours or details that do not match. That will not work, and it can lead to the account being closed.
The payout is later than expected
Allow the full processing time of 24–48 hours first. After that, look at your own side: check the right account or wallet, and remember that banks and crypto networks have their own timing.
If the time has passed and the money has not arrived, contact support through live chat or email. Give your account email, the date of the request, the amount and the method. A screenshot of the pending withdrawal helps. Keep the reply, especially if you are told to wait or to send more documents.
You cannot log in to request a payout
If you have forgotten your password, use the password recovery option on Betti's own login page, not a link from a message or another website. The login guide covers access problems in more detail.
The payout went to the wrong place
If you entered the wrong card, account number or wallet address, contact support straight away and do not submit a second request. Crypto transfers are especially hard to reverse, so check the address character by character before you confirm.
Keeping your account and money under control
- Enter your password only on Betti's own website or app. Do not type it into a page you reached from a message or an advert, and do not share it. Use a password you do not use anywhere else.
- Verify early. Withdrawals need identity checks, so send your documents before you want the money out. Keep clear, current copies of your ID and proof of address.
- Use payment methods in your own name. This keeps deposits and withdrawals simple and avoids mismatches.
- Check crypto details twice. Confirm the wallet address and the network before you submit the request.
- Keep a record. Save the date, the amount and the method of each withdrawal, along with any support replies. It makes any later query much quicker to resolve.
Because Betti is not covered by GAMSTOP, any limits you want need to be set with Betti itself or with your own bank. See the safer gambling page for the tools and for GamCare, which runs the National Gambling Helpline.